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Our Commitment to your Privacy

Onsite Healthcare Concierge is committed to maintaining the confidentiality of all proprietary information according to existing laws and standards. We carefully avoid unwarranted invasion or disclosure of patients' privacy. We collect information about the patient's medical condition to provide the best possible care. We are committed to complying with all applicable privacy and security laws and regulations, including the applicable aspects of the federal Health Insurance Portability and Accountability Act (HIPAA).

To ensure that we protect our patients' rights to privacy, the following guidelines apply:

  1. Access to Protected Health Information (PHI) is limited to those permitted by law.

  2. Maintaining computer passwords and access codes in a responsible and confidential manner.

  3. Ensure that patient information is not discussed in any public area.

  4. Report violation of confidentiality breaches to the designated Privacy Officer or others in the chain of command.

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Our Privacy Policy

At Onsite HealthCare Concierge, we have made it our mission to continue to adhere to our Compliance practices as set forth by the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the HITECH Act of 2010, endorsed by the United States Congress and overseen by the United States Department of Health and Human Services. Onsite maintains HIPAA Compliance through required trainings and exams given to all its staff and management tiers twice per year.

We highly respect our patients and our company so that ensuring patient confidentiality has become a non-negotiable objective. This is done by issuing each health care worker unique access into patient files, extensive background checks for all Onsite personnel and staff, and routine follow-up calls and surveys to serviced patients regarding the health care services they receive.  

We, at Onsite Healthcare Concierge, also complete routine risk assessments required by HIPAA law to ensure the safety and security of all staff functions, as well as all forms of data, whether in storage or while in transmission. Any problems identified in these risk assessments are immediately addressed at the highest possible security level to ensure patient confidentiality at all times.

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The Information We Collect

We collect pertinent personal information during the course of servicing our patients, such as Name, Address, and Date of Birth among other data classified as Protected Health Information (PHI).  This also includes information describing the diagnosis and treatment of one or more health condition associated with the services we are providing.

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How Information is Transmitted

We receive sensitive information about our patients from parties involved in their medical care, such as doctor’s office, medical clinic, medical groups, and other agencies providing care.   We exchange such information securely using accepted methods of transmission such as phone, fax, postal mail, or encrypted email messages.  We report back to the designated parties information and/or results associated with our services using similar secure means.

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How Information is Accessed

All information is accessed through secure call, fax, and data lines.  To prevent unauthorized access, Onsite maintains high standards of data safeguards on a need-to-know basis. This ensures the appropriate use of information through strict physical, electronic, and managerial procedures. To protect your privacy and security, we will also take the required steps to verify your identity before granting access, providing information, or making any changes.

Ed Schrum - Sonnet Home Health / St Michael Hospice

Testimonials

"Fabian is fabulous w/my mom. I only want Fabian when we book next B/W probably 3 wks. Thank you for sending him."

M. Griffin - Valued client

Service Highlights